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What makes Software user-friendly?


What makes Software user-friendly?

User friendly is a term often used in relation to gadgets, software, home appliances …in fact pretty much anything when the product team feel the need to relieve the buyer of any anxiety over information overload. Unfortunately, the overuse of the term has rendered it almost useless, it’s become no more than a buzzword thrown into a bullet list of benefits that will undoubtedly make your life a million times better …

But having something that is ‘user-friendly’ really is important. Most new technology products are designed to make life better, faster, more integrated, more… the future! So, making them easy to use and understand is essential.

But what does it mean to be user-friendly, and what does it mean to a user?

According to technology advice website it can be described in the following ways:

  1. Simple to install
  2. Easy to update
  3. Intuitive
  4. Efficient
  5. Pleasant, easy-to-navigate GUI
  6. Easy to remove
  7. Doesn't need third-party software
  8. Easy to troubleshoot
  9. Adheres to standards
  10. Effective error handling

What to look for in an interface

The online technology dictionary lists following as several common attributes found in user-friendly interfaces.

  1. Simple. A user-friendly interface is not overly complex, but instead is straightforward, providing quick access to common features or commands.
  2. Clean. A good user interface is well-organized, making it easy to locate different tools and options.
  3. Intuitive. In order to be user-friendly, an interface must make sense to the average user and should require minimal explanation for how to use it.
  4. Reliable. An unreliable product is not user-friendly, since it will cause undue frustration for the user. A user-friendly product is reliable and does not malfunction or crash.

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What do DocuWare users think?

Of course, you’d expect us to say DocuWare is great, easy-to-use, and easy to implement – and we really do mean it - but who better to back up these claims than customers already using it? Review site G2 has a whole host of docuware users happy to evangelise on their behalf:

“Exceptional support and great functionality”

“Great product and exceptional support”

“DocuWare is very user friendly and flexible”

“Docuware is very effective and easy to use”

“Customisable, web-friendly retention!”

“Makes my life easier”

User-friendly and customisable

This is all great to see, as the user is the one who rightfully decides if something is friendly or not. The comments seen here, and that we hear from our DocuWare customers is that it IS user-friendly, it’s intuitive, visually engaging, and highly customisable.

The more our customers use DocuWare, the more they realise it can do to automate mundane routine tasks and opens up more opportunities to make informed business decisions. One of the reasons we partnered with DocuWare was their dedication to developing user-friendliness into all of their software initiatives.

Want to know more?

Twofold Ltd has over two decades’ experience with document management, both hardware, and software. By partnering with world-class software solution providers, we ensure you respond and adapt quickly to the demands of business, and environmental requirements – meeting business challenges both now and in the future. The right solution for your business will ensure you can manage your documents easier, improving efficiency, eliminating human error, and allowing remote workers to communicate through multiple delivery channels.

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Peter Kiddle

Mailroom Specialist

Peter Kiddle Business Process Consultant at Twofold Ltd